Strike when the iron is hot. Part 1

Dear entrepreneur,

Today I want to discuss the strength of having a flat rate system in place and how to capitalize every opportunity that comes your way on service calls and emergency calls.

The strength of using one of CS2’s systems is that when you arrive at the clients house, you will be able to evaluate, price and do all the work in one trip.  I really want to emphasize on the last statement: do all the work in one trip.

I can’t begin to tell you how important it is when it comes to service work that you need to strike when the iron is hot.

Service companies lose tens of thousands of dollars every year by not following this one service law “strike when the iron is hot”!

This law is a very simple law: it simply means that you show up, sell the job, and start the work THEN AND THERE.  It has to become part of your culture with everyone in your team. More importantly, that means you need to train your techs this philosophy.  That there is no other way and no other way will be acceptable.

80% of success is just showing up. ~ Woody Allen

You need to train your techs.  Then you need to train them some more.  If you don’t train your techs that they must do the job then and there, it equals lost revenues.  Many techs unfortunately get in the habit of selling a job and scheduling the job or having the CSR schedule the job at another time that is more convenient for them and not what is convenient for the customer.

Here is a perfect example, you send a tech on an emergency call, he arrives at the job at 4:00 on a Friday afternoon and after evaluating the job, he believes it will take 3.5 hours to complete.  He tells the client that the job needs to be rescheduled and calls the CSR to put it on the schedule for next week.

To be continued... On Wednesday we will discuss how this should be handled and your company culture.

To your success ~ James Brush.

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What your fellow electricians say about ES2.

After many years of pricing the old fashioned way and not making any real money to speak of, I started searching for a better and more modern way to do business without paper invoices and having to spend family time to work up the estimates and not sending them by snail mail. Now when I arrive I already have my customers data in the customer list , I just pull up the work to be done by touching it on the iPad click on their name and have them sign the estimate on the iPad screen with the set pricing already there and your done !! The its emailed on the spot. My income jumped into the black very quickly and I've never looked back with regret for joining ES2.

Aubrey Teele
John's Electric Service
Hoover, Alabama

New member here. I went into business in 89 and have been flat rating for about 15 years. I was trying to find one program to get rid of 6 that I was using.I found it! There is so much great information in the forum, and the contributions by everyone is nothing like I've ever seen. Tight group in here. The forums are worth the monthly fee alone.

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Electrical Solutions

I have been using the system for nearly four years now. To call this anything less than essential would be doing a disservice to what it has done for me. The amount of time it saves me from office paperwork is priceless. I no longer need to come home after a long day and type up handwritten notes into spreadsheet and mail out an invoice or quote. Everything is done onsite. My customers receive quotes nearly instantaneously, and I'm no longer trying to estimate on the fly. The team at ES2 is very attentive and constantly striving to help advance my business as a whole. I'm glad I can count of them being in my corner when I need them.

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Parkside Electric
Elburn, Illinois

Since my start with Electrical Success Systems, job closure has tripled. The highly professional service this software system has, is why my confidence in this system is so great. Not only the program, but also the vast amount of practical on the job experience, that shines through every part of it. It is easy to forget the amount of work that goes into a task and running a business, but with ES2, all of that is built in. The thought that went into each task extends into the back office. With direct input into quickbooks online, it more than pays for itself in the time saved from double entry. Great job James and crew!

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Expediter Electric
Portland, Connecticut

We have been using “Electrical Success Systems” software for a number of years now. It allowed us to get rid of the paper, lost notes, and confusion that plagues most all of us. We have been able to streamline the quoting process, keep track of invoicing, and make changes to the business to bring better service to our customers. The staff is excellent at helping you out and answering your questions and concerns, and that is not just about the software but the business side of things too. Ultimately it has helped our shop to become extremely competitive at a higher level, all the while maintaining a healthy profit margin. I highly recommend utilizing the software and all the company has to offer!

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Switched Electric
San Francisco, California

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Edward
Edward's Electrical